FAQs

Yes in 95% of instances, the venue or event pays Bike Valet DMV to provide the service. But, if you are feeling generous, leave a cash or digital tip for the valets

• Bring your bike, scooter etc to the bike valet location.
• The valet will take your bike, may take a picture and put a numbered seat cover on it. Items you want to check with the bike will be noted in the item record.
• If you are checking something that does not have a seat, for example a scooter, helmet or bag then the valet will attach a numbered ticket.
• They will ask for your cell phone number and use it to check your bike in
• You will receive a text message containing the claim number.
• When you return for your bike, show the valet the text message so they can retrieve your bike and items.
• If you cannot find the text message, give the valet your cell phone number and describe the bike or items. The valet will look at the picture taken at check in and return the item(s).

No

There is no waiver to sign. However, you accept the conditions of use when you check your bike in. You can review those conditions here.” to point at https://bikevaletdmv.com/liability-waivers/

Refer to the featured events calendar to get information about a specific event. In general, bike valet opens at the start of an event and is available until it conclusion.

Yes. Bike Valet DMV is contracted to provide a certain number of spots arrived at by calculating what percentage of expected attendees that will arrive by bike. 

In some cases, especially at sporting events with set starting times the space will fill quickly, so if you are concerned about a space for your bike, scooter etc, visit our featured events page to make a reservation.

Yes

Don’t panic! 

Give the valet your cell phone number and describe the bike or items or show the valet a picture. The valet will look at the picture taken at check in and return the item(s).

Yes. Visit our contact page to get a quote for your event. Bike Valet DMV to get a quote for a 2024 event) to get a quote for your event.

Generally yes. Ask the bike valet before checking your bike in, if you are worried.

Absolutely! Bike valets take security seriously. Your bike will be parked in a secure area, under constant surveillance by bike valets to prevent theft or damage!

When you’re ready to leave, simply show the SMS containing your claim number and the valet will quickly return your trusty steed.

Bike Valet DMV will accept all types of bikes, from road bikes to e-bikes to cargo bikes. We will also accept bike accessories, strollers and helmets, scooters.

Generally no. Unless the organizer contracts with us to provide bag storage services, we do not offer it.

Pull up to the designated valet area and wait for a valet to greet you. 

They’ll ask for your name and cellphone contact information and then generate a claim number that will be delivered by SMS. They will then rack or store your items.

If you are valeting multiple bikes using the same cell phone number, you will receive an SMS for each bike or scooter checked

You will need to show a valet the SMS to retrieve your bike so do not delete the SMS

When you’re ready to leave, come back to the designated valet area and show a valet the SMS or to retrieve your bike and possessions. They’ll retrieve your bike for you and check you out in our software.

If you have more than one item checked, show each SMS you received.

Tap the green “Reserve Now” button. 
You will be invited to make a donation to a charity or prepay a gratuity for bike valet. Both are optional. Click the blue “Submit” button.
You will receive a text message confirmation.”

With

1. Visit Featured Events 
2. Pick a featured event, or the search tools to find the event you want
3. Choose the event you want to make a reservation for.
4. On the event page tap the “Reserve Now” button. 
5. You will be redirected to our patron portal to create an account or login
6. Click reserve now. You will be invited to make an optional donation to the organizer’s charity, which will open a new browser window on their donation site
7. Click the blue “Submit” button.

You will receive a text message confirmation that you have a reserved spot.

New for 2024

1. If you have a reservation, you can tell the valet 15 minutes before you return to get your bike ready for pickup.
2. Open your portal page, and click the event you made the reservation for.
3. Click the big green “I’m Returning” button. That will alert the valets to prepare your bike for pickup.
4. Upon arrival at the valet corral, come to the front of the line and tell the valet you have an express pickup.

Visit our patron portal

1. Scroll to the bottom of the page and tap “Create an Account”.
2. Provide your cell phone number and tap next. You will get an SMS with a verification code which you must enter in the “Verification Code Field” and click the green “Submit button”.
3. You will be invited to provide details about your bike and contact information as well as to take a photo of your bike. The photo will help the valets find your bike if you use express pickup.
4. Click the green “Submit” button.

Please do not! Forward  the claim SMS to someone who can collect your possessions if you cannot get back yourself.

If you are worried you will forget your bike, BVDMV sends an SMS reminder no less than 15 minutes before the scheduled close time.

If the venue provides onsite storage then the valets will leave the bike there. If not, the valets will remove the bike and possessions for offsite storage.

You will be charged $100 to get your bike and possessions back. Bike unclaimed after 10 days will be donated.

Yes

No. The valet will have a basic tool and a pump to deal with a flat tire fixes or chain adjustments. 

Yes! Contact Bike Valet DMV to inquire about their event services.” to “Yes! Contact Bike Valet DMV to inquire about our event services.

Tipping is always appreciated, but never mandatory. If you’re happy with the service, feel free to show your gratitude with a little something extra. You can leave a cash tip in the tip jar, or use our digital tip jar (https://go.tippy.app/PWM8MXY9D) if you prefer Apple or Google Pay